The Group's goals are the sustained growth of its business and the satisfaction of customers' needs and expectations, supported by the efficiency of its operations and the development of its human resources. To this end, the Group bases its operations on the following guiding principles:
Commitment and precision:
Compliance with legislation, standards, and regulations that are applicable to us and unconditional compliance with other requirements that the organization subscribes to.
Continuous improvement:
Promotion of the team's continuous training, capturing and retaining talent in order to stand out for the technical excellence of our staff, making them aware of the benefits arising from the fulfilment of what is defined in the Integrated Management System.
Promotion of high levels of customer satisfaction through a personalized service that accompanies their needs and expectations.
Innovation Culture:
The Group seeks technological and operational innovation, in a transparent, decentralized, and uninterrupted manner, through initiatives within the Group itself or in close partnership with universities, technological centres, or other business entities.
Improvement in productivity and cost reduction, questioning the processes and acting on the causes of deviations, thereby reinforcing a preventive and non-corrective attitude.
Mutual benefit:
Motivation of business partners, so that they ensure the implementation of our best practices and privilege identical principles of guidance and performance.
Collaboration with charitable organizations.
Preventive action:
Prevention and control of risks related to health and safety at work, making employees, suppliers, and subcontractors aware of them, and providing them with safe and healthy work environments, so as to prevent injuries and health conditions.
Improvement in productivity and cost reduction, questioning the processes and acting on the causes of deviations, thereby reinforcing a preventive and non-corrective attitude.
Promotion of the discussion and participation with workers, seeking to remove barriers and improve decision making.
Environment:
Carrying out activities in an environmentally responsible and sustainable manner to minimize the impact of operations, during the product's life cycle, from its conception to its use and subsequent recycling.
Optimization of non-renewable natural resources.
September 1st, 2020.
